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Terms of Services

By using our service you're agreeing to our terms of service.

By using Tier 1 you must adhere to all guidelines, policies, terms, and conditions that apply to our services. This is a legally binding agreement, even if you are a visitor or aggregator.

If you do not agree, promptly exit this site.

You must adhere to all governing state and federal laws. Tier 1 reserves the right to cancel orders or terminate accounts at its discretion.



You agree to pay all prices/fees/taxes incurred by using Tier 1 services. We do not assume any liability for the actions or products of any third party taking part in the production of consumable products in your order.

If you choose cash as your method of payment, you are agreeing to pay in the form of U.S. dollars at the time of delivery. By choosing the credit card option, you are agreeing that you are authorized to use the credit card being used in the purchase. You must include all information we request, and it must be valid and must enable us to obtain payment from you (e.g. valid credit card information). If

Tier 1 does not receive payment from your credit card company, you agree to pay the amount due when Tier 1 requests it. The charges listed on the website may be different than the final purchase charges.

Prices of food can and do change. Tier 1’s website may not always be informed of the most up-to-date prices.  By using our services you agree to the adjustment price of your order to reflect the fee charged by the vendor.



If an order is not correct, please contact the restaurant and Tier 1 immediately to let them know of the mistake. If you are unsatisfied with your order, please email Tier 1 via email or contact us by phone. Please include all information, including order number and restaurant name. All sales are final unless we determine the problem is an actionable one. If this occurs, Tier 1 will issue credit towards a future purchase from us.  If Tier 1 receives notice of a problem more than 24 hours after the order is placed, the problem will not be actionable.



You may not use automated systems (e.g., robots, spiders, etc.) to access the Site. You agree not to collect personally identifiable information of other users of the Site or to sell or otherwise exploit that information. You agree not to use the Site in any manner that could damage, disable, overburden or impair the Site.

Any rights not expressly granted by these Terms of Use or any applicable end user license agreements are reserved by Company and/or its vendors and licensors.



You acknowledge that the Site and the Content includes information which is confidential and proprietary to Tier 1 (“Confidential Information”). Confidential Information includes Content or other information marked as “Confidential” or similar label, as well as any other Content or other information which you know or reasonably should know is confidential or proprietary to Company. If you are not sure whether Content is Confidential Information, please contact Tier 1 for clarification and do not disclose such Content to any third party until you receive such clarification. You agree to keep all such Confidential Information strictly confidential and to not disclose any such Confidential Information.

Please see our Privacy Policy for more information.






Tier 1 and its affiliates, vendors, licensors, dealers, and any third parties mentioned on the site are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to the site, content or information contained within the site, and/or any hyperlinked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site, site-related services, and/or hyperlinked websites is to stop using the site and/or those services.



Tier 1 makes no representations whatsoever about any other website that you may access through our site. When you access a non-Tier 1 site, please understand that it is independent from the company.



Tier 1 reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Company and you pertaining to the subject matter hereof. In its sole discretion, Company may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site.



Tobacco is used interchangeably with nicotine for the purposes of this service agreement.

Tier 1 offers information and a method to connect duly licensed, participating retail merchants to you and other lawful customers seeking to purchase alcohol beverages; Tier 1 does not, and does not intend to, make sales of alcohol beverages, provide delivery services for such purchases, or act in any way as a transportation carrier.

Each individual retailer is the seller of record for the particular products it promotes via the Tier 1 website. The retailer sells to you and other consumers. Tier 1 has no responsibility or liability for any sale of alcohol beverages or delivery of such products sold and delivered by participating retail merchants to you or any other customer or other third party.

Tier 1 has no responsibility or liability for any actions or omissions of any participating retail merchant, or any common carrier or delivery agent utilized by said merchant, to effect the delivery of products sold or provided by any participating retail merchants to you or any other customer or other third party.

Tier 1 is not responsible or liable for the action or or any omissions you make under the influence of alcohol or tobacco provided by our delivery services.  We have no responsibility for any actions directly or indirectly related to the products consumed that are acquired through Tier 1 Delivery services.

You agree not to use Tier 1 alcohol service until you are 21 years of age.  You will not provide alcohol acquired through Tier 1 to any person that is not a lawful consumer.  This includes persons who are reasonably assumed to be intoxicated as governed by the laws of Tennessee.

You agree not to use Tier 1 Tobacco service until you are 18 years of age.  You will not provide Tobacco products acquired through Tier 1 to any person that is not a lawful consumer. This includes persons who are reasonably assumed to be under the age of 18 as governed by the laws of Tennessee.



All sales terms and conditions for products promoted through the Tier 1 services are set and confirmed by the participating retail merchants selling those age restricted products. However, the following protocols apply to all sales facilitated by the Tier 1 Services.

  1. The Customer purchasing the products offered through the Tier 1 Alcohol Services must be the recipient to whom the duly licensed, participating retail merchant delivers those purchased products.
  1. Each Customer purchasing alcohol beverages must provide the retail merchant’s delivery agent with a government-issued photo identification confirming the recipient’s age and identity upon delivery. This identification must be an original instrument, and not a copy, photo or facsimile of an identification document.
  1. The name on the proffered identification must match the name on the credit card used by the Customer who purchased and paid for the order. There are no cash transactions for alcohol beverages.
  1. If the Customer does not provide sufficient and valid identification to the delivery agent upon delivery (or if the identification is deemed by driver in his/her sole discretion, the expertise of which is acknowledged, to be fraudulent, false, or sufficiently in question to warrant rejection) or if the identification provided does not match the name on the credit card used by the purchaser to pay for the order, the Customer agrees that s/he will forfeit the order and the cost of the order will be paid to the participating retail merchant and/or the common carrier in consideration for the time and effort required to prepare, package, and transport the order to the Customer and back to the retailer. In such a case of an unverified or unverifiable identification, the Customer will not be entitled to any refund or return.



All items purchased using the Tier 1 alcohol service are sold by a duly licensed, participating retail merchant, who is responsible for both the sale and delivery of the purchased products. When the participating retail merchant uses a common carrier to deliver products purchased by you through the Tier 1 Alcohol Services, this means that the risk of loss and title for such items pass to you upon the retail merchant’s delivery of those purchased products to the common carrier.



Tier 1 at no time owns, sell, takes title to, or otherwise possesses any products sold to you by a participating retail merchant through your use of the Tier 1 Alcohol Services. Consequently, any returns must be effected directly through and with the retail merchant who sold such items to you. At the participating retail merchant’s sole discretion, a refund may be issued to you without requiring a return. For more information about our returns and refunds, please contact the specific retail merchant who sold the products for which you seek a refund or return.



Tier 1 will attempt to be as accurate and up to date about the products we deliver.  However, we do not guarantee the descriptions to be free of errors.  If you receive a product that is not satisfactorily described on our website your sole remedy is to return the product to the retailer in accordance with the retailer’s return policy



You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Tier 1 Software, whether in whole or in part, or create any derivative works from or of the Tier 1 Software.



You agree to defend, indemnify, and hold Tier 1 and its subsidiaries, affiliates, officers, directors, agents, and employees harmless from any liability to third parties, including reasonable attorneys’ fees, arising from or related to your breach of these Conditions of Use.



Tier 1 does provide parcel delivery from your home to local destinations.  All packages  must be under 50 lbs and fit in the trunk of an average automobile. We charge $1.00 a mile outside our delivery zone in addition to our $5.00 dollar fee. All packages are guaranteed to be delivered the same day or your package will be delivered free of charge.  You must have your package ready at your scheduled pick-up time.  If your package is not ready when our runner arrives we allow a five minute grace period. However, you will be charged an additional $0.50 for every minute over the grace period until our runner receives the package.

By using Tier 1 services you agree not to ship packages containing illegal products, materials, or substances.  Tier 1 will not transport firearms, ammunition, fireworks, explosives or any other hazardous materials.  If you have any questions about your local delivery needs please give us call.  Tier 1 reserves the right to update our policies at anytime.



All custom grocery orders with 15 or more items must be placed 24 hours prior to scheduled delivery time. Orders with under 15 items can be placed for same day delivery. You must be detailed with your order please include brand, size, and quantity.  To ensure that we accurately fill your order our runners will contact you if their instructions are unclear.  Please feel free to contact them if you would like to modify or add items to your order.  If  we are unable to contact you about a discrepancy in your order we will omit the item in question.

We strongly encourage our customers to create a shopping list with the corresponding grocers’ website and share that list with us.  This will help us ensure accuracy when fulfilling your order.

Twenty percent of the groceries cost will be charged as the delivery fee.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Tier 1 Software, whether in whole or in part, or create any derivative works from or of the Tier 1 Software.